Our Company

 
Tom Crown, Founder - tom@tomcrownmutes.com
 
William Camp, President - bill@tomcrownmutes.com
 
Armond Dawson, Sales and Partner Relations adawson@tomcrownmutes.com
Armond DawsonMr. Dawson is responsible for Sales and Partner Relations at Tom Crown Mutes. He is focused on the growth of the organization through the development of new relationships and the enhancement of existing partnerships with manufacturing, retail and distribution groups in the brass instrument industry.

As Director of Partner Development at Security Coverage, Inc., Armond Dawson managed the development and growth of existing partner relationships, as well as facilitates new business growth for the company in the vertical markets of retail, warranty and telecommunications.

Mr. Dawson served as Director of Operations for Thomas L. Cardella & Associates from May 2010 until he joined Security Coverage in September of 2011. During his tenure at TLC he was responsible for managing Inbound and Outbound contact center solutions for clients representing markets such as major periodicals, medical coding, identity theft protection and retail. Mr. Dawson also served as the Director of Contact Center Operations for Infinity Contact from January 2006 until December 2009.

Before joining Infinity Contact, Mr. Dawson held various roles with APAC Customer Services, Inc. from October 1995 through July 2005. In that time he was instrumental in implementing operational policies and procedures during APAC's call center expansion in 1996 as a member of the start-up team. Afterwards he transitioned to Client Services serving as a liaison and managing strategic relationships with APAC's clients focused on program implementation and execution, profit and loss management, and client satisfaction. As Director of Operations with APAC, Mr. Dawson managed a region of outbound call centers.

In addition, Mr. Dawson co-owned a retail clothing store in downtown Cedar Rapids from 2003 through 2005.

Mr. Dawson attended Boston University and Mt. Mercy University and majored in Business Management.